Engagement & Operations Support

Location: Bandung
Job Type: Full-Time 

Key Responsibilities:

1. Chat & Customer Support 

• Manage incoming messages from WhatsApp, Instagram, TikTok, and marketplace platforms using an integrated dashboard
• Respond promptly with a friendly and professional tone
  
  

2. KOL Research & Performance Monitoring

• Research and shortlist KOLs based on campaign briefs
• Coordinate schedules, provide briefs, and follow up with KOLs
• Update KOL status and performance metrics (reach, engagement, sales) on the dashboard
  
  

3. General Admin & Operational Support

• Handle documents, assist with correspondence, and support administrative tasks to help the team run smoothly
  
  

4. Community Engagement & Activation 

• Build and maintain strong relationships with community members across WhatsApp, Instagram, TikTok, and other platforms
• Plan and manage engaging community activities, including loyalty programs and user-generated content (UGC) initiatives
• Maintain consistent communication and create meaningful content to drive interaction and community growth

Requirements:

• Minimum education: High School or Vocational School (SMA/SMK) graduate
  
• At least 1x prior work experience (full-time)
• Detail oriented and wel-organized
• Positive attitude, good communication skills, and a strong work ethic
• Comfortable using digital tools and e-commerce platforms
• Able to work independently and collaboratively in a team
• Prior experience in a similar role is a strong advantage
  

How to Apply:
Send your CV (and portfolio, if any) to our career email
Subject: Engagement & Operations Support – [Your Name]